Return & Exchange Policy

Terms of returns:

There is no exchange, return or refund on Personalized jewellery and COD orders.
You can cancel your order within 24 hours of placing the order and receive a full refund within 4-5 business days.
If your personalized jewellery is damaged or has errors in the design, then you can courier it to us and we will have it corrected.
If your product has tarnish related issues, you can send it back to us. Once we receive it, your product will be then lab tested to check if any perfume was used. Your product will only be corrected and sent to you if the lab test results are in your favour.
If 7 days have gone by since the date of delivery, we can’t offer you a refund or exchange.
If you wish to return non-personalized jewellery for any other reason before completing 7 days of delivery, you will receive a credit and shipping cost of Rs. 200 will be deducted from the credit
To be eligible for a return of non-personalized jewellery, your item must be damaged or missing before/ on arrival of the delivery.
It should be unused and in the same condition with original packaging.
To complete your return, we require a receipt or proof of purchase.
Kindly raise a return request along with the picture of that product.
If you're unable to reach us, kindly leave a message on the Website/ Whatsapp and allow us a minimum of 24-48 hrs to get back to you.

Terms of refund:

Once the product reaches us, your refund will be initiated.
If you cancel your order within 24 hours, the refund will be initiated and the amount will be transferred to your account.
If you return your product due to error, defect or damage on arrival, then a credit note will be issued.

Depending on where you live and the surrounding circumstances, if any, the time taken for your exchanged product to reach may vary.
The delivery usually takes 12-15 business days all over India.
Customers have to bear To & Fro shipping cost for exchanged orders.
There is no exchange or refund on Personalized jewellery.